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Service Quality in Software-As-A-Service: Developing the SaaS-QUAL Measure and Examining its Role in Usage Continuance

Autoren/Herausgeber:	Benlian, A. Koufaris, M. Hess, T.
Erschienen:	2011
Publikationsart:	Articles in Refereed Journals (International)
Forschungsgruppe:	Software Business
erschienen in:	Journal of Management Information Systems (JMIS), 28, 3, S. 85-126
ISBN/ISSN:	0742-1222

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